|
shipping info At ctc we try our best to ship our orders in a timely, accurate manner. If for any reason you are not satisfied with our service, please contact us. Items ordered together are not necessarily shipped together and may be received separately. If there are items with extended lead times on your order, your entire order may be held until the order is ready to ship complete. We will contact you via e-mail for instruction. Product availability and pricing are subject to change without prior notice. lead times All items offered on the ctc site are subject to availability. Lead times given are estimates, and not guarantees. At any time a lead time for an order may be shorter or longer depending on product availability. At the event of an unusual delay, we will promptly notify you via e-mail. Items will be shipped as they are ready unless otherwise noted. Items on backorders typically ship within 4-6 weeks. shipping rates Product prices do not include shipping. We ship all of our shipments using FedEx ground unless another carrier is specified. If FedEx rates are more than 20% of the cost of your order, we will get rates from other companies and choose the least expensive carrier to ship your order. **If paying by credit card, your card will be charged when your order ships to be sure you are being charged the proper shipping costs.** If you are outside the contiguous 48 states, we recommend using a freight forwarder. All orders must have a valid street address, no po boxes or apos please. for drop shipments we require the resident’s phone number. cancellations We will make every effort to accommodate your request to cancel or change your order. Unfortunately we cannot change orders once they have gone into production or have been shipped. We try to ship your items in the shortest possible time, so sometimes there is no way to change or cancel orders. claims claims for shortages or damages must be reported to ctc no more than 5 days after receipt of shipment. |